At xtractor.app, we are committed to protecting the privacy and security of our users' data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our application.
Information We Collect
User Account Information
When you create an account with us, we collect your name, email address, and any other information you choose to provide.
Stripe Integration Data
In order to manage your Stripe-based software licenses, we securely connect to your Stripe account. This allows us to access information such as your Stripe customer ID, subscription details, and license keys.
Usage Data
We may collect information about how you use our application, such as the features you access, the actions you take, and any error messages you encounter.
Use of Information
Providing and Improving Our Service
We use the information to operate, maintain, and improve the xtractor.app application, including troubleshooting and enhancing the user experience.
Stripe Integration
The Stripe integration data we collect is used solely to manage your software licenses, process payments, and maintain your subscription information.
Communication
We may use your email address to send you important updates, notifications, and other information related to your use of xtractor.app.
Legal Compliance
We may use the information we collect to comply with applicable laws, regulations, and legal processes.
Data Security and Protection
xtractor.app takes the security and privacy of your data very seriously. We have implemented a range of technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including:
- Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols, such as HTTPS.
- Access Controls: We limit access to your data to only those employees and third-party service providers who need it to perform their duties.
- Secure Infrastructure: Our application and servers are hosted in secure, ISO 27001-certified data centers with robust physical and digital security measures.
- Backups and Disaster Recovery: We regularly back up your data and have a comprehensive disaster recovery plan in place.
- Third-Party Audits: We undergo regular independent security audits to verify the effectiveness of our security controls.
Data Retention and Deletion
We will retain your account and billing information for as long as necessary to provide you with the xtractor.app service, comply with our legal obligations, resolve disputes, and enforce our agreements. Email and attachment content processed by the Email Parser is not retained by xtractor.app after an extraction completes. You may request the deletion of your account and associated data at any time by contacting our support team.
Your Rights
- Access: You have the right to access the information we hold about you and to receive a copy of this information.
- Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request the deletion of your personal information, subject to any legal or regulatory obligations.
- Objection: You have the right to object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact our support team at support@xtractor.app.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with applicable laws and regulations. We will provide you with notice of any material changes by posting the updated policy on our website.
Limited Use
xtractor.app only requests access to scopes that are relevant to the usage of our app. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. No data is read, sold, or otherwise tampered with by humans outside of the development and debugging based on specific customer requests. We do not retain user data obtained through Workspace APIs to develop, improve, or train non-personalized AI or machine learning models.
Email Parser
The Email Parser add-on reads the emails you search for and writes the values you configure into your own Google Sheet. Email content is processed only for the duration of that extraction and only inside Google's infrastructure. xtractor.app does not store copies of your emails, attachments, or extracted values on its own servers. Usage counters (how many emails you have run) are kept in your Google account's add-on properties to enforce plan limits.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team at support@xtractor.app.